Reservations Policies

Last updated: October 15, 2025

Quick Summary

Your booking is flexible. If the mountains or weather say “not today,” we’ll reschedule or refund 100%—your choice.
We fly conservatively. Routes, glacier landings, and timing are conditions permitting at the pilot’s discretion.
We keep it personal. For private charters, tell us your goals and any needs—we’ll tailor the pace and plan.

Book online (instant confirmation via email) or call/text +1-907-733-2331.
For online bookings a deposit applies. For same day / in person reservations and waitlists we do not require deposits
You’ll receive check-in details, what to wear/bring, and day-of contact info.

Please arrive 30 minutes before your flight. We’ll greet you, brief you on any necessary updates, and answer questions.
If you’re running late, call us—we’ll do our best to accommodate within the day’s weather window.

We fly with responsibly, with your safety and our pilot’s safety in mind. Weather, snow, tides, daylight, and park operations can change plans quickly.
If we must adjust (or cancel) for safety, we’ll offer:
1. Reschedule at a time that works, or
2. Full refund to your original payment method
3. Glacier landings and certain viewpoints (e.g., Wickersham Wall, Peak Summits, Bear activity) are always conditions permitting.

Tours (flightseeing, bear viewing, Iditarod):
- Cancelations are 100% refundable.
- Private charters / groups of 6+ / special operations:
  - For Bear Viewing Experiences and Private Charters – our cancellation policy is no refund within 3 days of the tour.
  - If you give us enough notice, over 3 days before your planned experience → 100% refund of deposit/fare.
Refunds are processed to the original payment method (typically 3–10 business days).
If you booked via a third party, please cancel through them; their timelines may apply.

If we cancel for weather, safety, or operations, you choose: reschedule or 100% refund. No change fees.

We’re happy to help—no fees for changes we will do our best to re-accommodate the same day if conditions allow.

For safety, we request accurate passenger and gear weights and may limit or re-distribute seats and cargo load.
Mobility or comfort needs? Tell us in advance—we’ll adapt the pace and assist on boarding.
Drones are generally restricted in parks/wildlife areas; please ask before bringing one.

Glacier landings: Permit/conditions dependent; sometimes not possible even after departure.
Bear Viewing (Chinitna Bay, Lake Clark): Wildlife behavior and tides shape the day. We aim for quiet, respectful viewing and follow current regulations.
Iditarod flights: Access and ground time depend on race operations and weather; plans can shift quickly.

If anyone feels unwell, tell us—we’ll slow down or adjust.
Dress in layers, wear sturdy/waterproof footwear, and bring sunglasses and a camera.